FAQs
Our question center you will find frequently asked general questions about medicross, if you do not find a satisfactory answer please ask us a question.
Common Questions
What is virtual therapy, and how does it work?
Virtual therapy allows you to connect with a licensed therapist online via video calls, phone calls, or chat platforms. It offers the same level of care as in-person sessions, but with the convenience of receiving support from wherever you are.
Are my sessions confidential?
Yes, all sessions are confidential. We follow strict privacy and data protection guidelines to ensure your information and discussions remain secure.
Can I reschedule or cancel my appointment?
Absolutely. You can reschedule or cancel your appointment by contacting us at least 24 hours in advance. We strive to accommodate your schedule.
How do I know which service is right for me?
Our team can help assess your needs during the consultation phase and guide you to the service that best suits your mental health goals.
Services Questions
What is included in Individual Therapy?
Individual therapy focuses on one-on-one sessions with a licensed therapist. It addresses personal challenges such as stress, anxiety, depression, and more, providing customized strategies to help you thrive.
How does Couple Therapy work?
Couple therapy involves sessions where both partners work with a therapist to improve communication, resolve conflicts, and strengthen their relationship. It’s designed to help couples overcome challenges and build a healthy, lasting connection.
What is the difference between Family Therapy and Group Therapy?
Family therapy focuses on resolving issues within a family unit and improving communication among members. Group therapy, on the other hand, involves individuals with similar challenges coming together to share experiences and support each other under a therapist's guidance.
Do you offer therapy for teens?
Yes, our Teen Therapy service is designed to address the unique challenges teens face, such as stress, peer pressure, and identity development, in a supportive and safe environment.
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